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1.Význam zákazníckeho servisu v logistických službách

DZUROVÁ, Mária. Význam zákazníckeho servisu v logistických službách. In Diagnostika podniku, controlling a logistika : II. medzinárodná vedecká konferencia. - Žilina : Edis, 2004. ISBN 80-870-208-X, s. 63-73.
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