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1.Call Center na 100%
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SAMOLJUBOVA, Aleksandra Borisovna. Call Center na 100% : praktičeskoje rukovodstvo po organizacii Centra obsluživanija vyzovov. Moskva : Al'pina Biznes Buks, 2004. 307 s. Biznes na 100%. ISBN 5-9614-0102-2. [Copy count : 1, currently available 0, at library only 1]
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