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1.Nástroje a sledovanie spokojnosti zákazníkov v spoločnosti Metro Cash&Carry Slovakia, s.r.o.

KOHOUTOVÁ, Katarína. Nástroje a sledovanie spokojnosti zákazníkov v spoločnosti Metro Cash&Carry Slovakia, s.r.o. : diplomová práca. Škol. Pavol Kopec. Bratislava, 2008. 73 s.
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