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1.Riadenie zákazníckych reklamácií za účelom zlepšenia spokojnosti zákazníkov

PAVOLOVÁ, Zdenka. Riadenie zákazníckych reklamácií za účelom zlepšenia spokojnosti zákazníkov : diplomová práca. Školiteľ: Lenka Pčolinská. Košice, 2014. 89 s.
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