LESÁKOVÁ, Dagmar. The Application of importance-performance analysis (IPA) in evaluating retail services. - Registrovaný: Web of Science. In Knowledge for market use 2016: our interconnected and divided world. Conference. Knowledge for market use 2016: our interconnected and divided world : international scientific conference : 8-9 September 2016, Olomouc. - Olomouc : Societas scientiarum Olomucensis II, 2016. ISBN 978-80-87533-14-7, p. 270-275. VEGA 1/0612/15.