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    PFRIEMER, Heinrich - UITZ, Thomas Oliver. Increasing Citizen Centricity By Extinguishing Service Failure of Public Services. In International Scientific Conference for Doctoral Students and Early-Stage Researches. 5th International Scientific Conference for Doctoral Students and Early-Stage Researches : Conference Proceedings 2019. - Eisenstadt : University of Applied Science Burgenland, 2019. ISBN 978-3-9519937-0-6, pp. 125-135.
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    BARAN, Stanley J. - DAVIS, Dennis K. Mass communication theory : foundations, ferment, and future. 5th ed. Boston : Wadsworth, 2009. 373 s. ISBN 978-0-495-56706-6. [Copy count : 1, currently available 1, at library only 0]
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