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  1. MCLEAN, Daniel. The ITSM Iron Triangle : Incidents, Changes and Problems : Stories in Transforming ITIL Best Practice Into Operational Success. 1st Edition. Cambridgeshire : IT Governance Publishing, 2012. x, 186 s. ISBN 978-1-84928-317-5. [Copy count : 1, currently available 0, at library only 1]
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