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1.Management von Dienstleistungsunternehmen
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HESKETT, James L. Management von Dienstleistungsunternehmen : Erfolgreiche Strategien in einem Wachstumsmarkt. 1. Aufl. Wiesbaden : Gabler, 1988. 214 s. ISBN 3-409-13328-3. [Copy count : 1, currently available 1, at library only 0]
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