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1.Klíčoví zákazníci a péče o ně
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BURNETT, Ken. Klíčoví zákazníci a péče o ně : KCRM - key customer relationship management. [preklad: Eva Nevrlá]. Praha : Computer Press, 2002. 382 s. Praxe manažera. ISBN 80-7226-655-1. [Copy count : 2, currently available 0, at library only 2]
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