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1.How does the satisfaction with non-life insurance sale services influence clients' loyality

MALEK, Rafal - RODZINKA, Jacek. How does the satisfaction with non-life insurance sale services influence clients' loyality. In Ekonomika firiem 2004. Medzinárodná konferencia. Ekonomika firiem 2004 : (zborník z medzinárodnej konferencie). - Košice : Podnikovohospodárska fakulta v Košiciach, 2004. ISBN 80-225-1879-4, s. 574-583.
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