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1.Cesta k loajálnímu zákazníkovi

VESELKA, Martin. Cesta k loajálnímu zákazníkovi. In Moderní řízení : měsíčník vydavatelství Economia. - Praha : Economia, 2007. ISSN 0026-8720, Prosinec 2007, roč. 42, č. 12, s. 47-49.
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