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1.Co dál se spokojeností zákazníků?

VOTÁPEK, Vladimír. Co dál se spokojeností zákazníků? In Bankovnictví : měsíčník vydavatelství Economia. - Praha : Economia, 2009. ISSN 1212-4273, 2009, roč. 17, č. 12, s. 18 - 19.
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