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1.Riadenie vzťahov so zákazníkmi v novej ekonomike

RUČINSKÝ, Rastislav - CHAPČÁKOVÁ, Alexandra - BECA, Martin. Riadenie vzťahov so zákazníkmi v novej ekonomike. In AT&P Journal : priemyselná automatizácia a informatika. - Bratislava : HMH s.r.o., 2005. ISSN 1335-2237, 2005, roč. 12, č. 7, s. 91-92.
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