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1.Reklamácie v aktuálnej spotrebiteľskej situácii ako nástroj na udržanie zákazníka

STANKOVÁ, Gabriela. Reklamácie v aktuálnej spotrebiteľskej situácii ako nástroj na udržanie zákazníka : diplomová práca. Školiteľ: Marína Korčoková. Bratislava, 2011. 86 s.
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