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1.Sociální CRM v marketingu a prodeji

VYTISKA, Michal. Sociální CRM v marketingu a prodeji. In Moderní řízení : měsíčník vydavatelství Economia. - Praha : Economia, 2012. ISSN 0026-8720, Květen 2012, roč. 47, č. 5, s. 36-39.
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