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1.Mít spokojené klienty nestačí

OCHEC, Jiří. Mít spokojené klienty nestačí. In Bankovnictví : měsíčník vydavatelství Economia. - Praha : 4H production, 2013. ISSN 1212-4273, 2013, roč. 20, č. 2, s. 28-29.
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