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1.Reklamácie ako príležitosť udržať si lojalitu zákazníka

KURIŠ, Vladimír. Reklamácie ako príležitosť udržať si lojalitu zákazníka. In Zisk manažment. - Žilina : Poradca podnikateľa, 2013, 2013, roč. 5, č. 8, s. 56-57.
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