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1.Zákaznická perspektiva při řízené IT služeb

VENCOVSKÝ, Filip. Zákaznická perspektiva při řízené IT služeb. In Information technology applications. - Bratislava : Paneurópska vysoká škola : Občianske združenie VZDELÁVANIE - VEDA - VÝSKUM, 2014. ISSN 1338-6468, 2014, č. 1, s. 94-109.
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