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1.Customer Relationship Management (CRM) – filozofia budovania stálych vzťahov so zákazníkmi

KENDROVÁ, Mária. Customer Relationship Management (CRM) – filozofia budovania stálych vzťahov so zákazníkmi : diplomová práca. Školiteľ: Bohuslava Mihalčová. Košice, 2016. 61 s.
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