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1.Proces Mystery shoppingu

ČVIRIK, Marián. Proces Mystery shoppingu. In Ekonomika cestovného ruchu a podnikanie : vedecký časopis Obchodnej fakulty Ekonomickej univerzity v Bratislave. - Bratislava : Katedra služieb a cestovného ruchu OBF EU, 2018. ISSN 2453-9988, 2018, roč. 10, č. 2, s. 6-13 online.
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