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1.Building Competitive Advantage throug Customer Experience Management

HAVÍŘ, David. Building Competitive Advantage throug Customer Experience Management. In Acta academica karviniensia : vědecký recenzovaný časopis. - Karviná : Slezská univerzita v Opavě, Obchodně podnikatelská fakulta, 2019. ISSN 1212-415X, 2019, roč. 19, č. 2, s. 28-41.
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