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1.Key Performance Indicators versus Business Process Metrics

STAŠÁK, Jozef - SCHMIDT, Peter. Key Performance Indicators versus Business Process Metrics. - Registrovaný: Scopus. In International Journal of Advanced Operations Management. - Genève : Inderscience Publishers. ISSN 1758-9398, 2018, vol. 10, no. 2, pp. 130-154 online.
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