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1.Literature Review on Service Failure & Recovery

UITZ, Thomas Oliver. Literature Review on Service Failure & Recovery. In International Scientific Conference for Doctoral Students and Early-Stage Researches. 5th International Scientific Conference for Doctoral Students and Early-Stage Researches : Conference Proceedings 2019. - Eisenstadt : University of Applied Science Burgenland, 2019. ISBN 978-3-9519937-0-6, pp. 273-288.
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