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Dienstleistungsqualität

  1. Title Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
    Author infoEdit. Manfred Bruhn, Bernd Stauss
    Another authors Bruhn Manfred (Editor)
    Stauss Bernd (Editor)
    Issue dataWiesbaden : Gabler , 1991. - 429 s.
    Issue1. Aufl.
    ISBN3-409-13655-X
    Document kindmiscellanea
    LanguageGerman
    Country of EditionGermany
    systematics 338.46 - Služby. Terciárny sektor
    Keywords služby * kvalita * zákazníci * marketing * manažment * plánovanie strategické * personál * komunikácia * servis * kontrola * integrácia
    DatabaseBOOKS
    Copy count1, currently available 1, at library only 0
    Call number707522

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    Call numberLocationSublocationInfo
    707522SEKSklad knižničného fonduavailaible

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