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Mystery E-Mail/Website Customer Service. A Case Study of Retail Companies
- KOZEL, Roman et al. Mystery E-Mail/Website Customer Service. A Case Study of Retail Companies. In Scientific papers of the University of Pardubice. - Pardubice : Fakulta ekonomicko-správní Univerzity Pardubice, 2017. ISSN 1804-8048, 2017, č. 40, s. 95-107.
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