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Use of Frameworks, Norms and Standards in Information Technology Service Management

  1. BEDNARČÍKOVÁ, Diana. Use of Frameworks, Norms and Standards in Information Technology Service Management. In EDAMBA 2022. International Scientific Conference for Doctoral Students and Post-Doctoral Scholars. EDAMBA 2022 : International Scientific Conference for Doctoral Students and Post-Doctoral Scholars. - Bratislava : Vydavateľstvo EKONÓM, 2023. ISBN 978-80-225-5042-0, pp. 27-38. IG-22-111-00.
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