Number of the records: 1
Qualitätsservice
Title Qualitätsservice : Was Ihre Kunden erwarten-was Sie leisten müssen Author info Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry, [Z angl. prel.] Hartmut J.H. Rastalsky Author Zeithaml Valarie A. Co-authors Parasuraman A. Berry Leonard L. Another authors Rastalsky Hartmut J.H. (Translator) Issue data Frankfurt am Main, New York : Campus , 1992. - 240 s. Issue 1. Aufl. ISBN 3-593-34464-5 Document kind monographs Language German Country of Edition Germany systematics 338.46 - Služby. Terciárny sektor Keywords služby * servis * kvalita * zákazníci * výskum * modely Database BOOKS Copy count 2, currently available 1, at library only 1 Call number 716881, 716882
book
Call number Location Sublocation Info 716881 SEK Sklad knižničného fondu availaible 716882 SEK Všeobecná študovňa In-Library Use Only
Number of the records: 1