FILANOVÁ, Jana - HAMRANOVÁ, Anna - TÖRÖKOVÁ, Anikó. ITSM Tasks in Digital Transformation Process. In 37th International Business Information Management Association Conference. Innovation Management and Information Technology Impact on Global Economy in the Era of Pandemic : Proceedings of the 37th International Business Information Management Association Conference. - Norristown : International Business Information Management Association (IBIMA), 2021. ISBN 978-0-9998551-6-4, pp. 2222-2229 online. VEGA 1/0388/20.