1. Total customer service
Title | Total customer service : the ultimate weapon |
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Author info | William H. Davidow and Bro Uttal |
Author | Davidow William H. |
Co-authors | Uttal Bro |
Issue data | New York : Harper & Row Publishers , 1989. - 227 s. |
ISBN | 0-06-016180-9 |
Document kind | monographs |
Language | English |
Country of Edition | United States of America |
systematics | 338.46 - Služby. Terciárny sektor |
Keywords | služby * zákazníci * kríza * stratégia obchodná * riadenie * infraštruktúra * služby obyvateľstvu |
Database | BOOKS |
Copy count | 1, currently available 1, at library only 0 |
Call number | 748744 |