1. Determinants of customer relationship development
:LESÁKOVÁ, Dagmar. Determinants of customer relationship development. In International Institute of Social and Economic Sciences. economic & finance conference. IISES: International Institute of Social and Economic Sciences : proceedings of the 5th economic & finance conference, Miami: 09 -12 february 2016. - Miami : IISES, 2016. ISBN 978-80-87927-20-5. ISSN 2336-6044, p. 209-220 online.
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