1. Benchmarking Staff Performance
:FITZ-ENZ, Jac. Benchmarking Staff Performance : How Staff Departments Can Enhance Their Value to the Customer. 1. ed. San Francisco : Jossey-Bass Publ., 1993. 218 s. Jossey-Bass Management Series. ISBN 1-55542-573-9. [Copy count : 1, currently available 1, at library only 0]