1. Performance Measurement in Service Industries
Title | Performance Measurement in Service Industries : Making it Work |
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Author info | Lin Fitzgerald, Philip Moon |
Author | Fitzgerald Lin |
Co-authors | Moon Philip |
Issue data | London : Chartered Institute of Management Accountants , 1996. - 110 s. |
Issue | 1. ed. |
ISBN | 1-874784-52-3 |
Document kind | monographs |
Language | English |
Country of Edition | Great Britain |
systematics | 338.46 - Služby. Terciárny sektor |
Keywords | služby obyvateľstvu * servis * výkonnosť * výkony pracovné * meranie práce * meranie produktivity práce * štúdie prípadové |
Database | BOOKS |
Copy count | 1, currently available 0, at library only 1 |
Call number | 742942 |