:TÖPFER, Armin - GREFF, Günter. Servicequalität am Telefon : corporate identity im Kundendialog. Neuwied : Luchterhand, 1995. 217 s. ISBN 3-472-02145-4. [Copy count : 1, currently available 0, at library only 1]
This site uses cookies to make them easier to browse. Learn more about
how we use cookies.