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Your query: Main Title = "Servicequalität am Telefon"

1.Servicequalität am Telefon
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TÖPFER, Armin - GREFF, Günter. Servicequalität am Telefon : corporate identity im Kundendialog. Neuwied : Luchterhand, 1995. 217 s. ISBN 3-472-02145-4. [Copy count : 1, currently available 0, at library only 1]
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