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Main Title = "The Relationship between the customer satisfaction and process performance measurement"
- HRNČIAR, Miroslav. The Relationship between the customer satisfaction and process performance measurement. In E + M. Ekonomie a management : vědecký ekonomický časopis. - Liberec : Technická univerzita v Liberci, Hospodářská fakulta, 2004. ISSN 1212-3609, 2004, roč. 7, č. 1, s. 61-66.
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