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- KUBIČKOVÁ, Viera. The Service Design. In Desire. Design and Research in Business. International Scientific Conference. Desire. Design and Research in Business : Proceedings of the of the International Scientific Conference. - Bratislava : Vydavateľstvo EKONÓM, 2020. ISBN 978-80-225-4705-5, s. 54-61 online. VEGA 1/0543/18.