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Main Title = "Use of Frameworks Norms and Standards in Information Technology Service Management"
- BEDNARČÍKOVÁ, Diana. Use of Frameworks, Norms and Standards in Information Technology Service Management. In EDAMBA 2022. International Scientific Conference for Doctoral Students and Post-Doctoral Scholars. EDAMBA 2022 : International Scientific Conference for Doctoral Students and Post-Doctoral Scholars. - Bratislava : Vydavateľstvo EKONÓM, 2023. ISBN 978-80-225-5042-0, pp. 27-38. IG-22-111-00.
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