KARKALÍKOVÁ, Marta. Zabezpečovanie kvality služieb. Bratislava : Obchodná fakulta EU, 2002. 138 s. Tempus QUA MAN IB_JEP - 11522-96, Tempus ExceTerr - IB_JEP - 14343-1999. ISBN 80-225-1556-6. [Copy count : 1, currently available 1, at library only 0]