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- UITZ, Thomas Oliver - JANČÍKOVÁ, Eva. Analyzing Service Failures when Shopping for Supplements Online among College Students. - Registrovaný: Web of Science, Registrovaný: Scopus. In Management : Journal of Contemporary Management Issues. - Split : Ekonomski fakultet. ISSN 1331-0194, 2022, vol. 27, no. 1, pp. 17-30 online.
- UITZ, Thomas Oliver. Service Failure: An Investigation Among Students Shopping for Supplements and Sports Nutrition Products Online in CEE : dizertačná práca. Školiteľ: Eva Jančíková. Bratislava, 2022. 163 s. [Copy count : 1, currently available 0, at library only 1]
- UITZ, Thomas Oliver - JANČÍKOVÁ, Eva. Service Failures and how the Perception of Justice Affects the Level of Satisfaction. In International Journal of Economics & Business Administration. - Piraeus : International Strategic Management Association (ISMA). ISSN 2241-4754, 2021, vol. 9, no. 1, pp. 105-117 online.
- UITZ, Thomas Oliver - JANČÍKOVÁ, Eva. Service Recovery Strategies When Shopping Online Sports Nutrition and Supplements During the COVID-19 Crisis. In Integrating and Systematizing the Results of Scientific Research Activities in the Field of Consumer Protection, with a Primary Focus on Food Security, in Order to Model Adequate Consumer Behaviour : Proceedings of Scientific Papers. - Brno : Masaryk University Press, 2021. ISBN 978-80-280-0004-2, pp. 121-130 online. KEGA 002EU-4/2019. 002EU-4/2019, KEGA, Integrácia a systematizácia výsledkov vedeckovýskumnej činnosti v oblasti ochrany spotrebiteľa, s primárnou orientáciou na potravinovú bezpečnosť, za účelom modelovania adekvátneho spotrebiteľského správania.
- UITZ, Thomas Oliver - PFRIEMER, Heinrich. Service Recovery: Strategies and Social Media Insights. In Medzinárodné vzťahy 2020. medzinárodné vedecká konferencia. Medzinárodné vzťahy 2020: Aktuálne otázky svetovej ekonomiky a politiky : zborník príspevkov z 21. medzinárodnej vedeckej konferencie konanej online 3. - 4. decembra 2020 = Conference Proceedings 21th International Scientific Conference online 3th - 4thDecember 2020. - Bratislava : EKONÓM publishing, 2020. ISBN 978-80-225-4786-4. ISSN 2585-9412, s. 721-736 online.
- UITZ, Thomas Oliver - PFRIEMER, Heinrich. Service Failure and Customer Response. In Ekonomické, politické a právne otázky medzinárodných vzťahov 2020. medzinárodná vedecká konferencia konaná online. Ekonomické, politické a právne otázky medzinárodných vzťahov 2020. - Bratislava : Vydavateľstvo EKONÓM, 2020. ISBN 978-80-225-4728-4. ISSN 2585-9404, s. 390-398 online.
- UITZ, Thomas Oliver - PFRIEMER, Heinrich. Effects of a Successful Service Recovery Strategy. In Conference Proceedings 2020. International Scientific Conference. 6th International Scientific Conference for Doctoral Students and Early-Stage Researches : Conference Proceedings 2020. - Eisenstadt : University of Applied Science Burgenland, 2020. ISBN 978-3-9519937-2-0, pp. 311-326 online.
- UITZ, Thomas Oliver. The Dimensions of Justice in Service Marketing. In International Scientific Conference on the Occasion of the Hungarian Science Festival. Válság és kilábalás: innovatív megoldások : Nemzetközi tudományos konferencia a Magyar Tudomány Ünnepe alkalmából = International Scientific Conference on the Occasion of the Hungarian Science Festival. - Sopron : University of Sopron Press, 2020. ISBN 978-963-334-372-2, pp. 586-592 online.
- UITZ, Thomas Oliver. Literature Review on Service Failure & Recovery. In International Scientific Conference for Doctoral Students and Early-Stage Researches. 5th International Scientific Conference for Doctoral Students and Early-Stage Researches : Conference Proceedings 2019. - Eisenstadt : University of Applied Science Burgenland, 2019. ISBN 978-3-9519937-0-6, pp. 273-288.
- PFRIEMER, Heinrich - UITZ, Thomas Oliver. Increasing Citizen Centricity By Extinguishing Service Failure of Public Services. In International Scientific Conference for Doctoral Students and Early-Stage Researches. 5th International Scientific Conference for Doctoral Students and Early-Stage Researches : Conference Proceedings 2019. - Eisenstadt : University of Applied Science Burgenland, 2019. ISBN 978-3-9519937-0-6, pp. 125-135.