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- CRM 2008. International scientific conference. CRM 2008 : Customer Relationship Management ‘08 : the international scientific conference : proceedings of the abstracts organized in framework of grant GACR 402/06/0577 “Increase of Company Performance Efficiency through Differentiated CRM on the Basis of Customer Actual and Potential Value to a company” : September, 24th - 25th, 2008 Pardubice. Pardubice : Univerzity of Pardubice, 2008. CD-ROM. ISBN 978-80-7395-130-6.
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- LESÁKOVÁ, Dagmar. The value creation process. In CRM 2008 : Customer Relationship Management ‘08. - Pardubice : Univerzity of Pardubice, 2008. ISBN 978-80-7395-130-6, s. 95-99. VEGA 1/4582/07. 1/4582/07, VEGA, Rozšírenie teórie CRM: Integrácia zákazníka do hodnotového reťazca podniku ako nový prístup k tvorbe konkurenčnej výhody.
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- DZUROVÁ, Mária - MARIAŠ, Miroslav - MRÁZIKOVÁ, Martina. Supplier chain management by electronic auctions. In CRM 2008 : Customer Relationship Management ‘08. - Pardubice : Univerzity of Pardubice, 2008. ISBN 978-80-7395-130-6, s. 49-55. VEGA 1/055/08.
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- LABSKÁ, Helena - RICHTEROVÁ, Kornélia. Communication as the part of customer relationship building. In CRM 2008 : Customer Relationship Management ‘08. - Pardubice : Univerzity of Pardubice, 2008. ISBN 978-80-7395-130-6, s. 79-85.
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- NAŠČÁKOVÁ, Jana - MALÁK, Miroslav. Projection of contact centre CRM for praxis. In CRM 2008 : Customer Relationship Management ‘08. - Pardubice : Univerzity of Pardubice, 2008. ISBN 978-80-7395-130-6, s. 119-125.
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