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- NAŠČÁKOVÁ, Jana - MALÁK, Miroslav. Projection of contact centre CRM for praxis. In CRM 2008 : Customer Relationship Management ‘08. - Pardubice : Univerzity of Pardubice, 2008. ISBN 978-80-7395-130-6, s. 119-125.
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- NAŠČÁKOVÁ, Jana - MALÁK, Miroslav - HUMEŇANSKÝ, Boris. Appcom as a flexible industry solution for managing modern IT infrastructure. In Annals of MTeM for 2007 : proceedings of the 8 th international conference Modern technologies in manufacturing, Cluj - Napoca, 4-5 october 2007. - Romania : Technical university of Cluj - Napoca, 2007. ISBN 973-9087-83-3, s. 299-302.
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