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- BERRY, Leonard L. On Great Service : A Framework for Action. 1. ed. New York : The Free Press, 1995. 292 s. ISBN 0-02-918555-6. [Copy count : 1, currently available 0, at library only 1]
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- BERRY, Leonard L. - PARASURAMAN, A. Service-Marketing. [Z angl. prel.] Patricia Künzel. 1. Aufl. Frankfurt am Main ; New York : Campus, 1992. 231 s. ISBN 3-593-34735-0. [Copy count : 2, currently available 2, at library only 0]
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- ZEITHAML, Valarie A. - PARASURAMAN, A. - BERRY, Leonard L. Qualitätsservice : Was Ihre Kunden erwarten-was Sie leisten müssen. [Z angl. prel.] Hartmut J.H. Rastalsky. 1. Aufl. Frankfurt am Main ; New York : Campus, 1992. 240 s. ISBN 3-593-34464-5. [Copy count : 2, currently available 1, at library only 1]
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