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  1. 1.Modely kvality služieb

    KARKALÍKOVÁ, Marta - MIZLA, Martin. Modely kvality služieb. In Kvalita : odborný časopis Slovenskej spoločnosti pre kvalitu. - Žilina : MASM, 2001, 2001, roč. 9, č. 3, s. 38-41.
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