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  1. CSIKÓSOVÁ, Adriana - JANOŠKOVÁ, Mária - ČULKOVÁ, Katarína. Increasing of Customer Satisfaction Quality in Relation to the Assessment of Processes Efficiency - Case Study. - Registrovaný: Web of Science. In Quality – Access to Success. - Bucharest : Romanian Society for Quality Assurance. ISSN 1582-2559, 2018, vol. 19, no. 164, pp. 55-59. VEGA 1/0310/16, VEGA 1//0651/18.
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