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- DIEDRICH, Marcus. Study: the use of social media for service delivery: how do end-users use customer service 2.0? In Marketing science & inspirations : vedecký časopis zameraný na problematiku marketingu a marketingového manažmentu. - Bratislava : Univerzita Komenského v Bratislave, 2017. ISSN 1338-7944, 2017, roč. 12, č. 2, s. 2-11.
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