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- NORMANN, Richard. Service management : strategy and leadership in service business. 2. ed. Chichester : John Wiley & Sons, 1991. 185 s. ISBN 0-471-92885-2. [Copy count : 1, currently available 1, at library only 0]
book
- JACKSON, John H. International Competition in Services : A Constitutional Framework. 1. ed. Washington : American Enterprise Institute for Public Policy Research, 1988. 69 s. AEI studies, 478. ISBN 0-8447-3664-3. [Copy count : 1, currently available 1, at library only 0]
book