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  1. 1.Problems and key factors of CRM implementation

    LENDEL, Viliam. Problems and key factors of CRM implementation. In Communications : scientific letters of the University of Žilina. - Žilina : University of Žilina, 2009. ISSN 1335-4205, 2009, vol. 11, no. 4, s. 56-60.
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