Search results
- BEDNARČÍKOVÁ, Diana. Use of Frameworks, Norms and Standards in Information Technology Service Management. In EDAMBA 2022. International Scientific Conference for Doctoral Students and Post-Doctoral Scholars. EDAMBA 2022 : International Scientific Conference for Doctoral Students and Post-Doctoral Scholars. - Bratislava : Vydavateľstvo EKONÓM, 2023. ISBN 978-80-225-5042-0, pp. 27-38. IG-22-111-00.
article
- BEDNARČÍKOVÁ, Diana. Software Tools for IT Service Management. In Economics, Finance and Business Management 2023 : Economics, Management and Entrepreneurship in Digital Age 2023. International Scientific Conference. Economics, Finance and Business Management 2023 [EFAM 2023] : Economics, Management and Entrepreneurship in Digital Age 2023. - Bratislava : Vydavateľstvo EKONÓM, 2023. ISBN 978-80-225-5058-1, pp. 104-114. VEGA 1/0662/23.
article
- FILANOVÁ, Jana - ČERNÝ, Matej. IT Service Management as the Support for Digital Transformation in the Financial Sector. In Economics, Finance and Business Management 2023 : Economics, Management and Entrepreneurship in Digital Age 2023. International Scientific Conference. Economics, Finance and Business Management 2023 [EFAM 2023] : Economics, Management and Entrepreneurship in Digital Age 2023. - Bratislava : Vydavateľstvo EKONÓM, 2023. ISBN 978-80-225-5058-1, pp. 498-507. VEGA 1/0662/23 (50%), VEGA 1/0767/21 (50%).
article
- BRYSON, John R. et al. Service Management : Theory and Practice. Cham : palgrave macmillan/Springer Nature, 2020. 287 s. ISBN 978-3-030-52059-5. [Copy count : 1, currently available 1, at library only 0]
book
- DEMKOVÁ, Eva. People versus service management z pohľadu konkurencieschopnosti v IT sektore : diplomová práca. Školiteľ: Vladimír Kocák. Košice, 2011. 75 s.
book
- FEČÍKOVÁ - HABURAIOVÁ, Ingrid - KADAVÝ, Pavel. Total Service Management. In Moderní řízení : měsíčník vydavatelství Economia. - Praha : Economia, 2007. ISSN 0026-8720, Červenec 2007, roč. 42, č. 7, s. 30-32.
article
- HENZLER VIEIRA BRANCO, H.E. José Ernst. Foreign policy and diplomatic service management after integration into the EU : using the case of Portugal. In Zahraničná politika a diplomacia Slovenskej republiky v kontexte európskej integrácie : zborník z vedeckej konferencie. - Bratislava : Vydavateľstvo EKONÓM, 2007. ISBN 978-80-225-2467-4, s. 162-170.
article
- Service Management. 1. ed. Boston : Harvard Business Review, 1991. 130 s. Harvard Business Review Paperback Books. ISBN 0-87584-298-4. [Copy count : 1, currently available 1, at library only 0]
book
- NORMANN, Richard. Service management : strategy and leadership in service business. 2. ed. Chichester : John Wiley & Sons, 1991. 185 s. ISBN 0-471-92885-2. [Copy count : 1, currently available 1, at library only 0]
book