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Approaches To ITSM Level Measurement and Evaluation

  1. HAMRANOVÁ, Anna - KOKLES, Mojmír - HRIVÍKOVÁ, Tatiana. Approaches To ITSM Level Measurement and Evaluation. In Current Problems of the Corporate Sector 2020. International Scientific Conference. Current Problems of the Corporate Sector 2020 : 17th International Scientific Conference. - Paris : Édition Diffusion Presse Sciences, 2020. ISSN 2261-2424, pp. [1-9] online. VEGA 1/0388/20
    Ohlasy:
    [3] SJÖLUND, Johanna. IT Service Management Maturity Model. Vaasa: University of Vaasa, 2021, 74 pp.
    [3] MUGURE, Mary - RINTARI, Nancy - LAITITI, Stephen. Effect of Management Structure on Quality Service Delivery of Mission Hospitals in Meru County, Kenya. In Journal of Business and Strategic Management, 2021, ISSN 2520-0402, vol. 6, no. 3, pp. 1-20. Dostupné na: https://carijournals.org/journals/index.php/JBSM/article/view/689
    HERLINUDINKHAJI, Didin - RAMADHANI, Lingga Kurnia. Tata Kelola Layanan Teknologi Informasi dengan ITIL V4 Untuk Estimasi Layanan. In Remik: Riset dan E-Jurnal Manajemen Informatika Komputer, 2023, ISSN 2541-1332, e-ISSN 2541-1330, vol. 7, no. 1, pp. 452-457. Dostupné na: http://doi.org/10.33395/remik.v7i1.12058
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