UITZ, Thomas Oliver - PFRIEMER, Heinrich. Effects of a Successful Service Recovery Strategy. In Conference Proceedings 2020. International Scientific Conference. 6th International Scientific Conference for Doctoral Students and Early-Stage Researches : Conference Proceedings 2020. - Eisenstadt : University of Applied Science Burgenland, 2020. ISBN 978-3-9519937-2-0, pp. 311-326 online.